What services does Navy offer?
Navy specializes in custom tailoring services delivered to your home. We send professional representatives and expert technicians to ensure a perfect fit through personalized fittings. Additionally, we have physical ateliers where clients can visit and experience our services in person.
How do the home service fittings work?
Our home service fittings are designed for your convenience. Once you schedule an appointment, one of our representatives will visit your home with a professional tailor to conduct measurements and fittings. We offer consultations to ensure your preferences are met and the final product is tailored to perfection.
What types of products can I get customized?
At Navy, we offer custom tailoring for a wide range of clothing items, including suits, dresses, shirts, and more. Our team works with premium fabrics and designs, ensuring each piece is unique and tailored to your specific needs.
Do you have physical locations I can visit?
Yes, we have ateliers that you can visit to explore our services and products. Our first atelier is located in Ard El Golf, and we also have a second branch in New Cairo. We are planning to expand with more branches across Egypt.
How long does the custom tailoring process take?
The time required for custom tailoring depends on the complexity of the design and the number of fittings needed. On average, it takes about 2-4 weeks from the initial fitting to the delivery of the final product. Our team will keep you informed throughout the process.
What is your return policy for custom-tailored products?
Since all of our products are custom-made to your specifications, we do not offer returns or exchanges for custom items. However, if there are any issues with the fit or design, we offer free alteration services within 14 days of delivery. Additionally, we stand by the quality of our materials and workmanship and will repair any defects free of charge.
Can I return or exchange ready-made items purchased from your ateliers?
Yes, for ready-made items purchased from our ateliers, we accept returns or exchanges within 7 days of purchase, as long as the items are unworn, unaltered, and in their original condition with all tags attached.
Do you offer services outside of Cairo?
Yes, Navy serves clients from across Egypt. Currently, 35% of our clients come from various governorates, and we are working to expand our reach with more ateliers in different locations.
What are your atelier opening hours?
Our atelier in Ard El Golf and the one in New Cairo are open from [Insert specific hours here]. Please feel free to visit during these times, or contact us for more information.
Do you plan to expand to other locations?
Yes, we are continuously working to expand our brand. With two branches already established, we plan to open additional ateliers in different regions to make our services more accessible to all clients across Egypt.
How do I schedule a home service appointment?
You can schedule a home service appointment by contacting our customer service team via phone or through our mobile application. Our team will help coordinate a time that works best for you.
Do you offer alteration services for products purchased elsewhere?
While our focus is on custom tailoring, we do offer alteration services for other garments on a case-by-case basis. Please contact our ateliers for more details on availability and pricing.
Can I book a consultation to discuss my design ideas?
Absolutely! Whether at home or in our atelier, we offer personalized consultations where you can share your ideas and preferences, and our experts will guide you through fabric selections, designs, and the tailoring process.
What makes Navy different from other tailoring services?
Navy offers a unique combination of convenience, quality, and craftsmanship. Our home service brings expert tailoring directly to your door, ensuring a seamless and personalized experience. Additionally, our ateliers provide a refined environment where you can explore exclusive designs, all while enjoying a high level of service.